FAQs

Platformest is a premium digital platform that offers recruitment support services, digital templates, business tools, and personalized solutions for both job seekers and employers. We aim to combine automation, AI, and professionalism under one roof.

Platformest is designed to serve a wide spectrum of professionals and businesses worldwide. Our core users include:

  • Job Seekers – individuals seeking professional resume building, LinkedIn optimization, and career support.
  • Employers – companies and recruiters looking for curated talent, job listings, and hiring solutions.
  • Freelancers – independent professionals who need premium branding, portfolio support, or digital tools to enhance their services.
  • Business Owners & Teams – especially those in need of digital marketing, design, documentation, or custom process templates.
  • HR Professionals – who benefit from ready-to-use HR letter templates, employee record sheets, onboarding documentation, and more.
  • Accounts & Finance Professionals – utilizing pre-built ledgers, Google Sheets templates, and structured financial tracking documents.

While these are our primary audiences, Platformest is open to anyone in need of digital services, premium templates, or recruitment support. Whether you’re seeking a one-time service or long-term assistance, we’re here to provide tailored solutions across industries and needs.

Our services include:

  • Resume & Cover Letter Building – Professionally written, tailored to your career goals and job market.
  • LinkedIn Profile Optimization – Customized headlines, summaries, and keyword enhancements for better visibility and personal branding.
  • Paid Digital Templates – Ready-to-use and customizable templates for:
  • HR (letters, onboarding docs, employee records)
  • Business (operations sheets, agreements)
  • Finance (account ledgers, tracking tools)
  • Google Sheets-based systems for smart, efficient workflows
  • Freelancer Support – Branding materials, portfolios, digital assets, and guidance to attract top clients.
  • Employer Tools – Candidate listing options, database access, recruitment coordination tools, and hiring assistance.
  • Content & Design Services – Social media visuals, video editing, promotional graphics, and professional writing.
  • Custom Requests – Bespoke solutions for documents, tools, or strategies based on client needs.
  • And more to come!

At Platformest, every service is crafted with a focus on professionalism, customization, and premium quality. We don’t just offer one-size-fits-all solutions — we tailor everything to your exact goals, industry standards, and branding preferences. From detailed resumes to dynamic templates and personalized consultations, our goal is to deliver real value with clarity, class, and consistency.

We’re not a mass-market platform — we’re a premium digital partner built for individuals and businesses who prioritize quality, presentation, and growth.

Yes. Platformest serves clients globally, and all our services, products, and support are accessible regardless of your location.

To get started, simply register an account with us. From there, you can either:

  • Explore and purchase services directly from our Products & Services page, based on your individual needs.
  • Or, choose a Membership plan if you require access to multiple services or intend to work with us long-term.

Our platform is designed for flexibility — and our team is here to guide you every step of the way.

No, subscription is not mandatory. You can:

  • Use our services individually by purchasing one or more specific services directly.
  • Or opt for a Membership if you’re planning to work with us frequently or require premium features like service bundles, exclusive templates, and added value.

Registration, however, is required to access and manage any service.

Not at all.

  • If you need just one-time help — for example, a resume, LinkedIn update, or a single template — you can purchase it directly without any membership.
  • If you need multiple services or ongoing support, our Membership plans provide better value and extended benefits.

So whether you’re here for a one-time service or planning a long-term collaboration, Platformest supports both.

Yes. Our support team is here to assist you at any stage — from service selection to custom template creation or membership guidance. You can reach us via the Contact page or submit your query directly via the FAQ sidebar form.

Absolutely. We offer custom services tailored to your specific needs — whether it’s a Google Sheet, document, or other digital request. Simply contact us with your requirements and we’ll get back to you with a solution.

Yes. Platformest is constantly evolving.
We are committed to expanding our offerings with:

  • New digital services
  • More premium and customizable templates
  • Smarter AI-integrated tools
  • Enhanced client support features

We welcome feedback and continuously work to adapt to industry trends and client needs.

Our Resume Builder gathers your career and educational information through a guided question-and-answer form. Once submitted, your input is formatted into a professionally designed, ATS-friendly resume, using templates built to meet recruiter and HR system standards.

Each resume is customized based on your industry, experience level, and goals. The process is seamless, precise, and optimized to ensure your resume makes an impact.

Yes, absolutely.

  • All resumes are already custom-built using the details you provide.
  • However, if you have a specific format in mind, want to include or exclude sections, or need adjustments based on employer expectations, we’ll tailor the resume exactly to your needs.
  • Cover letters are also created from scratch, based on your resume and additional input like job role, employer, tone preference, and industry.

If you need a highly customized format or language style, simply specify it in your submission.

To ensure a powerful and personalized LinkedIn profile, you’ll need to provide:

  • Your latest resume (highly recommended and often mandatory)
  • Any recent career updates or new achievements
  • Your target job title or industry
  • A short career summary or personal introduction
  • Your key skills, passions, and future goals
  • Optional: preferred tone or keywords to include

We’ll craft your About section, Headline, Experience, Skills, and even help you with your LinkedIn Banner by recommending:

  • A fitting title and tagline
  • Suggested banner content
  • Required dimensions and file format for uploading

Please note: We do not design the banner image, but we provide everything you need for creating or outsourcing a high-impact one.

If you’re actively applying for jobs, we recommend starting with a resume — as it often serves as the foundation for your LinkedIn profile.

If you already have a resume and want to boost your online presence or networking visibility, go for LinkedIn Optimization.

For best results, combine both services to ensure alignment between your offline and online branding.

Yes. Platformest offers resume review and update services for past clients. Whether you’ve gained new experience or need a tone shift for a different industry, we’ll refine your resume while keeping it ATS-compliant.

We also provide ongoing optimization support under certain Membership plans.

Yes. You’ll receive your final documents in:

  • PDF format (ready to send)
  • And optionally Word or Google Docs format (if requested), so you can edit them in the future.

This ensures you have both a polished version and an editable version for any changes down the line.

Delivery time typically ranges from 5 minutes to 24 hours, depending on your selected service and customization level:

  • For resumes and profiles generated using pre-built AI-assisted templates, you’ll usually receive your files within 5–10 minutes, provided there’s a stable internet connection and no manual review is required.
  • If your request involves additional customization, manual formatting, or advanced personalization, it may take up to 24 hours to ensure quality and accuracy.

Rest assured, we aim to deliver as swiftly as possible while maintaining our premium standards.

At Platformest, we use a hybrid approach combining the efficiency of AI-powered tools with the precision of manual input when needed.

  • For most resumes, our AI model, trained specifically to follow ATS-friendly formats, handles the structure and content generation based on the information you provide.
  • However, whenever customization, strategic formatting, or human oversight is required, our expert team steps in to manually enhance and refine the final output.

This hybrid system ensures you receive a resume that is not only fast and intelligent but also tailored, polished, and professional. polished version and an editable version for any changes down the line.

To access candidate information:

  1. Register or log in to your Platformest account.
  2. Visit the “Candidate Listings” section under your employer dashboard.
  3. Use filters like location, industry, designation, or experience level to search for relevant profiles.
  4. View brief public details such as name, skills, and resume titles.
  5. If you wish to contact a candidate directly, you can unlock full contact details with a small one-time access fee per candidate.

This setup helps you explore a wide pool of talent and only pay when you find someone who truly fits your needs.

No. Browsing is completely free.
You can view summarized profiles, filter candidates by role or location, and shortlist as needed.
Payment is only required when you choose to unlock contact information or initiate direct communication with a candidate.

Before payment, employers can view:

A locked contact icon indicating premium access is required
Candidate’s name (or initials)
Professional title / designation
Primary skills or summary
Country / city
Brief resume overview or tags (e.g., “Graphic Designer | 5 YOE | Remote-ready”)

After unlocking, you’ll receive access to the candidate’s:

Full resume
Contact email and/or phone (if permitted by the candidate)

Any additional documents or portfolios (if submitted)
Your access will remain active for that profile even if you log out.

Yes, we are continuously working on expanding and enhancing our recruitment tools to offer even more value to employers. As Platformest evolves, you can expect more features and improvements designed to make your hiring process easier, faster, and more efficient — all while maintaining a professional and user-friendly experience.

Platformest supports freelancers by offering a complete setup and branding solution to help them stand out and succeed on platforms like Upwork, Fiverr, Freelancer.com, and more. Our services include:

  • Freelancer Profile Setup for top platforms (Upwork, Fiverr, Freelancer, etc.)
  • Business Process Setup (invoice templates, service agreements, contract formats)
  • Custom Proposal Writing tailored to their services and niche
  • Client Communication Templates to maintain professionalism and close deals effectively
  • Freelancing Profile Branding (professional icons and background images)
  • Profile Descriptions written to maximize clarity and appeal
  • Keyword & SEO Optimization for their service listings

Whether you’re just getting started or want to revamp your existing freelancing career, we provide tools and content that help build trust, attract the right clients, and streamline your process.

Yes. Every freelancer’s journey is unique. We offer personalized profile and business setup services based on your niche, target clients, and freelancing goals. Whether you’re offering graphic design, content writing, development, or consulting — we adapt everything accordingly to give your profile a competitive edge.

Currently, we support full freelancer profile setup and guidance for:

  • Upwork
  • Fiverr
  • Freelancer.com

Additional platforms can be discussed on request — and more may be added based on demand.

Not necessarily. You can either choose a one-time service like freelancer profile setup, gig creation (for platforms like Fiverr), service listing descriptions (for Upwork, Freelancer, etc.), contracts, proposal writing, and SEO keyword optimization to help boost your freelancing profile. These services are available individually based on your specific needs, and more tools will be introduced in the near future.

Or, unlock a full package via a Platformest membership, which includes bundled services at a better value. Memberships are ideal for long-term freelancers looking to grow strategically over time.

While we don’t currently have a freelancer-exclusive plan, our Premium and Elite memberships are fully customizable, allowing freelancers to select services that suit their workflow and goals. Dedicated freelancer features are also being developed.

Yes. We are actively expanding our freelancer tools and resources, and continuously evolving our offerings to support client acquisition, branding, and workflow automation for freelancers. Stay connected through our platform or newsletter for upcoming features and exclusive tools.

We accept secure online payments through credit/debit cards, PayPal, and other region-specific methods.

Absolutely. We use trusted global payment gateways that follow industry-standard encryption protocols to ensure your financial and personal data is fully protected. Platformest never stores your full payment details, and all transactions are processed securely through SSL-certified systems.

Yes, once your payment is successfully processed, you will immediately receive a confirmation via email. This email includes your transaction ID, amount paid, and details of the purchased service or membership.

Refund and cancellation policies may vary based on the service or membership type. Please review our Refund Policy for detailed information. If you believe there has been an error or you wish to make a refund request, you may contact us at contact@platformest.com.

No, Platformest does not charge any hidden fees. All service costs, including applicable taxes (if any), are transparently shown at checkout before you complete your payment. The amount you see during checkout is the amount we charge — nothing more.

However, please note that external charges may be applied by your bank, payment service provider, or card issuer due to international transactions, currency conversions, or cross-border processing. These charges vary depending on the bank, payment method, or region and are not controlled, collected, or included in Platformest’s pricing or payment receipts.

Because these are third-party deductions, we cannot calculate or display them during checkout. You may receive separate notifications or breakdowns of such deductions directly from your bank or service provider. We recommend confirming any such fees with your financial provider before proceeding with an international or cross-currency payment.

While our platform processes payments in USD by default, your bank or payment gateway may automatically convert the amount to your local currency during the transaction. Conversion rates and fees depend on your bank or payment provider.

At this time, we do not offer installment or partial payments. All services and memberships must be paid in full at the time of purchase. However, we are working on flexible options that may be introduced in the future.

If you’re facing any technical issues, you can contact our support team directly through the “Any Issues” button in the FAQ sidebar, which opens a dedicated email box. Alternatively, you can use the Contact Us page or fill out the mini form on this page (In the Sidebar). We aim to respond within 24 working hours.

If you’ve made a payment but haven’t received the service confirmation or access, please check your email (including spam/junk folders). If nothing has arrived within 30 minutes, contact us immediately via our core@platformest.com or the Contact Us page. Be sure to include your payment reference or transaction ID for quicker assistance.

First, ensure you’re using a supported device and application (e.g., Google Sheets, Microsoft Word, PDF Reader, etc.). Try refreshing the page or reopening the file. If the issue persists, reach out to our support team with a screenshot or error message for faster resolution.

If you’re unable to log in, click on “Forgot Password” to reset your credentials. If the problem continues, contact support with your registered email and a brief description of the issue.

Please try clearing your browser cache or using a different browser or device. You can also check your internet connection. If the issue continues, it might be temporary maintenance or a system update. Visit our social pages or contact support to confirm.

Please allow up to 24–48 business hours for a response. If you still haven’t received any reply, kindly resend your query via email or the contact form and mention your previous submission for reference.

While we prioritize official communication via email and contact forms, you may reach out via WhatsApp or social media DMs for quick notices or urgent concerns. However, sensitive queries or transaction-related concerns must be submitted through email for tracking and security.